Service Navigator/Life Planning Coach (Disability Services) (Full Time) Disability Services
Jewish Family Service is a non-profit human service agency for people of all ages and all walks of life. Jewish Family Service is committed to a work environment in which all individuals are treated with respect and dignity. It is the policy of Jewish Family Service to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law.
The position reports to the Manager of Case Management.
Under supervision, to provide a variety of case management services to the disability population, which includes coordinating, monitoring, and providing services, navigating social security, Medicaid, and other social service programs; and to perform related work as required.
Duties and Responsibilities
Conduct Initial and Ongoing Evaluations
Conduct initial evaluations to determine the services needed for each potential client.
Serve as a client advocate and provide guidance for client self-advocacy.
Create and conduct assessments/evaluations as needed.
Service Navigator enters admission information into the digital system and complete all admission paperwork.
Provide assessments and complete paperwork as related to client needs.
Verify Benefit Eligibility and Application for Benefits
Service Navigators verify benefit eligibility for each client.
Support clients in making applications for benefits to which they are entitled
Assist Families in Creating Long-Term Plans for Key Elements of Long-Term Wellness
Provide support, resources and referrals to assist with decision making around current and future financial needs of the individual with a disability
Provide support, resources and referrals to assist with decision making around things like guardianship, advocates, and trustee assignments.
Provide support, resources and referrals to assist with decision making around current and long-term housing needs
Provide support, resources and referrals to assist with decision making around current and future employment options
Provide support, resources and referrals to assist with decision making around current and social and emotional needs
Provide support, resources and referrals to assist with decision making around current and future health care needs and decision making
Answer Incoming Calls
Answer all incoming calls. This includes responding to questions and explaining the intake process.
Schedule evaluations, meetings, and consultations for clients.
Perform Clerical Work
Perform various clerical work that includes filing, copying, and faxing.
Participating in trainings relevant to disability case management position.
Document in electronic health record to maintain an accurate record of client services provide.
Communication – Excellent verbal communication skills and active listening skills to evaluate clients and assess their care needs
Customer Service – Excellent customer service skills to answer questions and guide clients through the intake process, and connect them to local, state and governmental resources.
Computer Skills – Must have basic knowledge of Microsoft Word and Excel as well as ability to use Zoom effectively as well as to document and run reports from the electronic health record
Time Management –Excellent time management skills to schedule appointments for clients and manage multiple clients at once
Education and Training
Bachelor’s degree in behavioral science, psychology, counseling, social work, or a related field of study required, Master’s degree preferred.
Ability to work full-time, flexibility in hours including some Sundays and some evening meeting.
Ability to be mobile and work remotely at satellite offices. Possibility of accompanying families/clients to appointments.
Must be able to meet routine office physical demands including climbing stairs, carrying up to 20-pound objects and possessing the dexterity and vision to operate office computers and equipment.