Intake coordinators work with clients requesting service to determine needs and make appropriate referrals as well as schedule services at JFS as indicated.
Intake coordinators work with clients requesting service to determine needs and make appropriate referrals as well as schedule services at JFS as indicated.
Jewish Family Service is a non-profit human service agency for people of all ages and all walks of life. Jewish Family Service is committed to a work environment in which all individuals are treated with respect and dignity. It is the policy of Jewish Family Service to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexualorientation, gender identity or expression, age, disability, marital status,citizenship, national origin, genetic information, or any other characteristic protected by law.
Position Summary
Intake coordinators work with clients requesting service to determine needs and make appropriate referrals as well as schedule services at JFS as indicated. The Intake Coordinator functions as part of a team of the Case Management team and needs to be able to work independently with little to no supervision. Intake coordinator would be required to maintain a small caseload of existing clients.
Duties & Responsibilities:
Conduct initial evaluations to determine the services needed for each potential client
For clients who are not eligible, provide information and referrals to fit their needs.
Enter admissions information into digital system and complete all admission paperwork
Verify benefit eligibility and application for benefits
Support clients in making applications for benefits to which they are entitles
Answer all incoming calls, respond to questions and explain the intake process.
Attend all training sessions that are required by JFS and/or any of its funders or partners
Participate in regular CEU trainings, and consultations by Psychiatric partners
Schedule appointments, evaluations, meetings, and consultations for patients
Perform various clerical work that includes filing, copying, and faxing.
Ensure that client calls and services are documented in the electronic health system, including information and referral calls
Qualifications:
Excellent verbal communication skills and active listening skills to evaluate clients and assess their care needs
Excellent customer service skills to answer questions and guide clients through the intake process
Must have basic knowledge of Microsoft Word and Excel as well as ability to use Zoom effectively as well as to document and run reports from the electronic health record
Excellent time management skills to schedule appointments for clients and manage multiple clients at once
Education and Training High school diploma or GED required
Bachelor’s degree in behavioral science, psychology, counseling, social work, or a related field of study preferred
Ability to work full-time, flexibility in hours including some Sundays and some evening meeting
Ability to be mobile and work remotely at satellite offices
Physical requirements: must be able to meet routine office physical demands including climbing stairs, carrying up to 20-pound objects and possessing the dexterity and vision to operate office computers and equipment
To apply to please email resume and cover letter by 1/31/2021 to:
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